Name: shanhui li
Rating: 1
Review: Swept canceled an Airbnb cleaning at the last second and also charged my CC 150.47 for the non-cleaning. Interesting biz model.Update Aug 18th. They ended up offering a free cleaning for the missed date, but cleaning was 5/10 or C- at best. I had to point out to cleaner to wipe the windows and fans. He missed a big block of hair clippings on the toilet seat which airbnb guest would cancel if they saw it. The floors arround the desk and under the bed was not wiped. Lots of hair and dust left. It seems like the cleaner only arranged and wipe some surface level stuff and did not clean deeply. Dishes were left in sink and uncleaned.I had to spend another hour redoing the cleaning with another cleaner to get it up to condition that I would consider clean enough for guests. I think it might be lack of training from the company or a cleaning checklist, but I am geniunely surprised at the quality of cleaning deemed finished. With that said, the cleaner told me he only had started 3 weeks ago so maybe he just needed more training. I would not reuse this companys service again if this is the standard of cleaning that is deemed to be acceptable for airbnb turnovers. Guests will surely not be satisfied and request a refund if I did not inspect and redo the cleaning myself. I hope the company gets better after this feedback since cleaning is super important with guest turnovers.
Date: 2 years ago