Name: Sonie Golden
Rating: 2
Review: I was conflicted about writing this review for a while, but I’m hoping it serves to improve cleaning standards and internal communications for this company.Of the three estimates I obtained for cleaning a newly purchased 3,000 square foot house, I picked this company due to the positive google reviews and ease of online scheduling, since the price estimates were roughly the same for move in/deep cleaning. Two people spent about 4 hours cleaning our house, but since I hadn’t cleaned a house this size before, I didn’t realize that amount of time was insufficient. (It takes me about 45 minutes to just vacuum this house, and for comparison, it took one person – from a different cleaning company- a full 8 hour day to clean the 2,000 square foot rental we moved out of).When the cleaners were done, my husband and I were taken around the house to be shown the great cleaning job. Because we had so much going on with our move, I tipped the each of the cleaners about 10% of the total fee and didn’t think about looking at everything or even spot checking areas not pointed out to us.As we started moving items into the house, I began noticing some of the countertops were still dusty/dirty. I thought maybe it was just a small overlooked area. But then, I was confused as to why two of the bay windows were clean while dead insects and cobwebs were undisturbed in the third window sill, and why two doors of a cupboard were clean, while the third door was dusty and when opened, revealed the crust of an old piece of pizza laying inside?! More and more, I was finding evidence of what I consider to be poor cleaning, or rather, just not cleaned. I thought I would just let it slide, but as me and my 74 year old mother, who was supposed to be visiting us to see our new house, were sweating as we cleaned the house so we could move our stuff in, I was less and less willing to give the benefit of the doubt.I admit that I should have taken more time to thoroughly go through the house and check everything. I don’t know if the cleaner who showed me around the house afterwards intentionally pointed out only the clean areas or if she was simply unaware of the other cleaner not doing the job. Again, I don’t think 2 people cleaning for 4 hours was sufficient for this house anyway. I didn’t contact the company to complain, because I assume they would have just sent someone to come out and clean again, which I didn’t have confidence in.
Date: 5 months ago