Name: Amor Manzanares
Rating: 1
Review: I decided to try MoreHands because of the great reviews but honestly such a let down. I decided to do recurring cleanings every 3 weeks (which was a discounted price for recurring)Short version: mediocre cleaning. When you cancel — shady and greedy.The cleaning itself: mediocre at best. The toilets and mirrors were cleaned well and really that’s it. Why would I pay for what is essentially a spot clean where crumbs on countertops are still visible, dirt and whatever else on the floor literally not vacuumed before mopping, and not to mention the mopping was so half assed. I had to clean after they left. Despite that I didn’t say anything to them or a review, I just decided bite my tongue and keep it pushing. But I guess that communicated to them that I was a sucker and a half, because when I went to cancel they decided to to charge me $75 without even notifying me. When I checked my bank account I see a 75$ charge from them and was immediately like wtf??? So I chat with them to ask what these charges were and they tell me they are charging be $68+tax for cancelling my recurring cleanings. They say that they messaged me that they would charge me but I received no such communication in their chat feature or through email or text when I initially cancelled. Also if that was the case and they did communicate that, I ultimately still did not approve those charges before they were charged; I gave them no verbal or written consent to charge my card. Really shady behavior. They ended up giving a $20.57 refund out of the $74.69 they initially charged me. Pretty greedy if you ask me.
Date: 3 weeks ago